Apoyo
Tell us what is happening
The more of this form you fill in, the faster you get a real answer. A report with the display name, the platform and the player status window is usually diagnosed on the first reply, one without them takes three.
Bought an Expert Support Hour?
Put your order reference in the form and we start within the same working day for urgent requests. Haven't bought one yet?
Book an hour, 25€25€ buys up to one hour of hands-on investigation and a written diagnosis. If a fix needs more time, we send a fixed quote first, you always approve the price before we start.
Worth 60 seconds first
- Display shows offline
- Online but content never changes
- Scheduled content is not playing
- Video is black or stutters
- How to read the player status window
This form is how you send us the details after buying an Expert Support Hour. Put your receipt number in the order reference so we can start straight away.