Timezones, Dayparting and Schedule Accuracy

A schedule that plays an hour early, a day late, or only right in summer is almost always a clock or time zone problem. This guide finds which one.

Studio uses each screen’s local time

Times you choose in Play on… (Dates & times, Repeat) are each screen’s own local time: 07:00 means 07:00 on the clock in that room, whatever the country.

Check the screen’s time zone

In My screens, tap Details on the screen.
Under Right now, read Time zone.

Wrong? A screen’s time zone is a display setting only we can change. Send us a support request with the screen’s name and where it is.

Check the device clock

The player device needs automatic time from the internet and the right time zone in its own settings. A wrong device clock plays schedules at the wrong moment, and can stop a new player connecting at all.

Daylight saving

Devices handle daylight saving by themselves when set to a named time zone (Europe/Warsaw), not a fixed offset (UTC+1). A fixed offset is why schedules drift by an hour twice a year. Always pick the city.

In the advanced editor

Run at CMS time

Every classic schedule event has a Run at CMS time checkbox in its further options:

Setting	The event plays at	Use it for
Off	09:00 on each screen’s own clock	Opening hours, lunch menus, anything local
On	09:00 on the account’s clock, everywhere at once	A launch that must go live in every country at the same moment

With every screen in one time zone, both behave the same. The account’s time zone is set by us: if the schedule shows the wrong zone, tell us.

Dayparts

Dayparts are named time bands, such as “Breakfast”, that classic events use instead of typed times, with optional exceptions for named days. Changing one changes every event that uses it, and one that crosses midnight needs checking. In Studio, Repeat does this job.

Check before you trust it

In Studio, the Schedule page marks what is On now on each screen. For classic events, open the Schedule in agenda view and pick the display: it resolves priority, dayparts and time zones, and answers “what will this screen show at 3pm on Thursday”.