Get started, 49€
Support

How can we help?

38 step-by-step guides, from connecting your very first screen to fixing a display that has gone quiet. Looking for a one-line answer instead? Try the FAQ.

Start here

Getting Started with easyCMS What your easyCMS account includes, how to sign in to easyCMS Studio, and the three steps that take you from a new account to your first screen playing. Connecting Your First Display Connect your first screen with Add a screen in easyCMS Studio. Install the player, enter the CMS address and key from your welcome email, then name the screen and press Connect. Your First Design Make your first design in easyCMS Studio: pick a template for your business, type your words over it, change the font, colours and photo, and save it. Plus when to build a free-form layout instead. Putting Your Design on a Screen Play a design on your screens with easyCMS Studio: choose the screens, then Always, Dates and times, Repeat or Weather. How designs take turns, the Schedule page, and how long a change takes to appear. Adding a New Display to Your Account Add another screen to your easyCMS account. Check you have a spare licence, install the player, then connect it yourself with Add a screen in easyCMS Studio. Getting Help and Support Options What you can check yourself in five minutes, and how to reach a human: the free assistant and guides, and the 25€ expert hour when you want someone on your own setup.

Errors & fixes

Common easyCMS Errors and What They Mean An index of the exact wording easyCMS and your players put on screen, the plain meaning of each message, and the article that fixes that particular one. Reading the Player Status Window Open the player's own status screen on Android, Windows, LG webOS and Samsung Tizen, read what it reports about your screen, and know what to send us. The Screen Only Shows the easyCMS Logo The logo means the player is running with nothing it can play. Work through claiming, publishing, scheduling and downloads, in that order, to fix it. A New Display Is Not Showing Up or Says It Is Awaiting Approval Two unrelated faults arrive as one complaint. Tell them apart, claim a screen that is waiting with Add a screen in Studio or Add a display, or fix a player that never reached easyCMS. Windows Player Says “Client Found Response Content Type” The Windows player reports "Client found response content type of 'text/plain', but expected 'text/xml'" when its version does not match your CMS. Install the Windows player built for your platform. Display Shows as Offline A screen that used to check in with easyCMS has stopped reporting in. Work through power, the network, the device clock and the CMS address, in that order. Display Is Online but Content Never Changes The screen talks to easyCMS but keeps playing yesterday's content. Read the download status, publish the layout, and clear the cached data remotely. Scheduled Content Is Not Playing Your event exists but the screen shows something else. The five conditions every event must meet, what priority and display order actually do, and the fix for each. Your Screen Stopped Taking New Content: Player Licence Problems An Android, LG webOS or Samsung Tizen screen that plays old content and accepts nothing new has usually failed the player licence check that runs every 30 days. Collect Now Does Nothing and Changes Take Minutes Instant updates fail while normal ones work: the blocked push channel, the outbound port your firewall needs, and how to confirm it from the player status window. Videos Will Not Play or Stutter Why a video that plays on your laptop is black, skipped or juddering on the screen: codecs, encoding settings, the video engine option and 4K on Android. Black Screens, Freezes and Player Crashes A dark screen, a frozen picture and a player that has quit are three different faults. Tell them apart, then work through power, boot, memory and storage. No Sound or Wrong Volume on a Display Why a screen plays video with no sound, or plays it far too loudly: the three places volume is set, HDMI routing, and how to schedule quiet hours.

Players & displays

Android Player Setup Install and configure the easyCMS Android player for digital signage, device requirements, APK install, CMS connection and reliable kiosk operation. Windows Player Setup Install the easyCMS Windows player for digital signage, system requirements, installer walkthrough, CMS connection, watchdog and kiosk mode settings. Other Players easyCMS runs best on Android, with Windows as the common second choice. LG webOS and Samsung Tizen panels are supported too, and here is where each one fits and what it costs you. LG webOS Player Setup Install the easyCMS player on LG webOS commercial displays, the SI Server menu routes per webOS version, the four install fields, and connecting the panel to your account. Samsung Tizen Player Setup Install the easyCMS player on a Samsung commercial signage display, from the internet or a USB stick, connect it with your CMS address and key, and claim it yourself at Add a display. Network Requirements and Firewall Rules What easyCMS players need from your network, outbound HTTPS, the instant-update channel, proxies, captive portals and certificates, plus how to test a connection from the device. Updating Players and Keeping Versions in Step How easyCMS player updates work, who does what, why player and CMS versions need to stay in step, and what to do when a screen misbehaves after an update. Display Monitoring Monitor your easyCMS screens from your phone, online status, screen health, pictures on demand, offline alerts and proof-of-play reports in Studio's Analytics.

Content & layouts

Creating Layouts In easyCMS Studio you start from a template. For free-form layouts, the advanced editor lets you place items on a canvas, use playlists and layers, set the resolution, and publish safely. Playlists and the Media Library Upload photos and videos to the easyCMS Studio Library, build playlists in your own order, and put them on a screen. Plus formats, durations and dynamic playlists in the advanced editor. Creating a Menu Board for Your Restaurant Make a restaurant menu board in easyCMS Studio: type your dishes and prices once in Menu & prices, pick a menu template, and change a price or mark a dish sold out from your phone. Plus the classic Menu Board template in the advanced editor. Dynamic Content with DataSets Keep prices, lists, news and weather up to date on your easyCMS screens without redesigning. The Studio way first, then DataSets, RSS tickers and live widgets in the advanced editor. Webpages and Embedded HTML on a Display Why a webpage or embedded HTML widget previews correctly in easyCMS but shows blank on screen, framing restrictions, HTTPS, logins, and the render-mode settings that fix it. Screen Resolution, Orientation and Layout Sizing Match easyCMS designs to your screens, landscape, portrait and custom sizes for LED walls, rotating the player output, and why content looks stretched, cropped or has black bars.

Scheduling

Scheduling Content Schedule digital signage content in easyCMS. Play on… and the Schedule page in Studio for everyday use; events, dayparts, priorities, campaigns and overlays in the advanced editor. Timezones, Dayparting and Schedule Accuracy Make easyCMS schedules play at the right local time. How Studio uses each screen's own clock, checking a screen's time zone, daylight saving, and Run at CMS time and dayparts in the advanced editor.

Account & licences

Users and Permissions Manage easyCMS users, user groups and feature permissions on Enterprise accounts, delegate signage content safely across teams, sites and clients. Display Licences and Authorisation How easyCMS licences work, how a new screen is authorised when you add it, one licence per screen, moving a licence to replacement hardware, and what happens when you run out. Storage Quota and Media Uploads How much cloud storage each easyCMS plan includes, what to do when an upload fails or the library is full, and how to compress video so it never becomes a problem.
What support costs

Free is the default. Paid is for your environment.

Almost every question we get is already answered here, and reading the answer costs nothing and needs no account. What you pay for is an engineer's hands inside your environment, on your hardware, your network and your content.

Free, no account needed

Work it out yourself

  • The Ask easyCMS assistant, answering from this whole library at any hour
  • 38 written guides, no sign-in, no ticket
  • The FAQ for pricing, licences and hardware
Included on Enterprise

Priority support

  • Enterprise accounts include priority support in the annual fee
  • Your requests go to the front of the queue rather than through the hourly route

On the standard and PRO accounts the guides and the assistant are the free route, and an Expert Support Hour is there when you want a person on it.

25€ per hour

Hand it to an engineer

  • Up to an hour of hands-on investigation on your own setup
  • A written diagnosis: what is wrong, why, and what fixing it involves
  • A fixed quote you approve before any further work, so nothing is open-ended
  • Urgent requests are started the same working day
  • Refunded in full if the cause turns out to be a bug in easyCMS

Book an Expert Support Hour

Full detail, including exactly what to send us so the first reply is the useful one, is in Getting help and support options.

Can't find your answer?

The assistant and these guides answer almost everything, free. When you want an engineer on your own setup, book an expert hour for 25€.

Send a support request or talk to us