Display Is Online but Content Never Changes

The screen is online, yet it still plays last week’s content.

Check in Studio first

In My screens, read the screen’s card:

Studio says	What to do
“Has all its content”	The files are there: see fix 2
“Downloading new content…”	Wait, especially for a video
“Still missing some files”	Wait one check-in, then fixes 4 and 5
“…but the screen has not played it yet”	Over an hour late: fixes 2 to 5

Wait one collection. Screens collect on an interval and finish the current item first, so a screen looping five-minute videos can be minutes behind. Never quick? See Collect Now Does Nothing.
Publish the layout (advanced editor only). An edited layout stays a draft, and the old version plays, until you publish it in Design > Layouts. Studio designs go out when you Save.
Check it is added and licensed. A screen never added to your account downloads nothing. An unlicensed Android, LG webOS or Samsung Tizen player keeps playing what it has and takes nothing new: see Player Licence Problems.
Wait out a long download. A screen stuck “downloading” may have a download window too narrow to finish in: tell us and we widen it.
Clear the cached data. A screen with the wrong files, or no space, must fetch everything again. Clear Cached Data is a display setting only we can change: send us a support request with the screen’s name as My screens shows it.

Watch out Never stop the player and delete files from its library folder by hand. The player manages that folder itself.

In the advanced editor, Displays shows the same states as icons: cloud for queued, cross for downloading, tick for up to date.

Send a support request with the screen’s name, what it shows, what it should show, and the fixes you tried.