Reading the Player Status Window | easyCMS Digital Signage

Every player keeps its own record: whether easyCMS knows the screen, whether it is licensed, how its last check-in went and what it gave up on. On a misbehaving screen, look here first; a photo of it helps us most.

Open it at the screen

Platform	How to open the status window
Windows	Press i on a keyboard connected to the player
Android, R206 and later	Press i on a connected keyboard
Android, older builds	Connect a mouse, click the screen to bring back the Action bar, then choose Status
LG webOS	Press the yellow button on the remote, then choose Status from the Action bar
Samsung Tizen	Press the yellow button on the remote, then choose STATUS from the menu bar

The player status window shown on a screen The status window, as it appears on the screen itself.

The Action bar hides itself and returns at a touch or cursor movement. On some remotes OK opens it instead of the yellow button. If i does nothing on a Windows player, the key may have been reassigned in a settings profile your login cannot open: tell us.

Read it from your phone instead

In Studio, open My screens, then Details on the screen.
Right now shows whether it is online, Last seen, and any problems the player reported.
Take a new picture shows what it is playing.
Technical details from the player holds the player’s own status report.

A screen that has stopped checking in cannot answer: read that one at the device.

What it tells you

Line	What it means
Registered	Whether easyCMS recognises the screen. Registered but never connected, it downloads nothing (recent webOS builds say so in the log). Connect it with Add a screen in Studio or at Add a display.
Licensed	true (trial), true (FULL) or false. Unlicensed, it stops downloading rather than going dark, so a screen can look alive and be a month out of date. Windows is free; Android, LG webOS and Samsung Tizen re-verify every 30 days (Player Licence Errors).
CMS Status	The last conversation with easyCMS: three messages every collection interval (five minutes by default), none with an error. Required Files is download progress: a layout that never appears is often a file still arriving.
Schedule Status	Layout IDs as all, scheduled, valid and invalid. Scheduled but not valid means rejected: see Scheduled Content Is Not Playing.
Log Messages	The last five entries, usually the plainest statement of the real fault.

Telling one screen from another

The status window shows the Display ID. At Add a display, when more than one new screen is listed, each row shows its last four characters to match against the player. On Windows the ID is in Player Options. Cannot find it? Connect screens one at a time.

The Faultlist

The Faultlist (once the blacklist) lists media the player downloaded but could not play, by media ID and format: nearly always a video the hardware cannot decode (Videos Will Not Play or Stutter). Any layout using that file becomes invalid and quietly drops out of the schedule.

It shows on every platform except Windows. Entries stay until the player restarts (we know of no way to clear them from easyCMS) and come straight back if the file is still unplayable, so replace or re-encode the file.

Watch out Never stop a player and delete files from its library folder by hand. To make a player discard its local copies, ask us to clear its cached data: it is a setting on the display that only we can change.

What to send us

A legible photo of the status window.
The screen’s name, exactly as it appears in easyCMS.
The platform: Android, Windows, LG webOS or Samsung Tizen.
The player version. On Android it is under About in the three-dot menu on the Action bar; Studio’s Details shows it on the Player line.
What changed around the time it broke.

Getting Help and Support Options lists where to send it. Need more than the five log messages? The player keeps a fuller log, but raising its level needs an administrator area your login does not have: ask us, and we raise it, wait for the fault to recur and pull the log.